REFUND POLICY


Returns policy

We hope that you and your pet will be delighted with our products.  If, upon receiving your order, you or your pet is not satisfied for any reason, please contact us within 7 days of receipt by emailing woof@luckyandprince.com

 

Shipping policy

We will process your order within one working day of receipt. A shipment usually takes up to three business days for arrival.  UK bank holidays are not classed as delivery days, so please allow an extra business day for delivery. We deliver across the UK. For customers outside of the Mainland UK additional charges may apply dependent on the number of boxes and weight of each box. 

In the unlikely event that any products are not in stock, delivery may be delayed. We will certainly keep you informed via email of the progress of your order and offer you a partial shipment.  Should delivery be undertaken in several stages for technical or logistical reasons, shipping costs will only be applied once.